Remote field service is becoming a new norm for businesses. Thus, field force monitoring is important to track the activities of the remote workforce. Read on to find out why field service management is popular in 2024 and the role of field service management software in detail.
A great deal of evolution has occurred since the early ages. While earlier the companies were sales-centric, now customers’ needs are given the utmost priority. Though it is convenient to monitor the activities of office employees, it is challenging to track a field force. Yet remote field service is evolving with each passing day. Why? Find out in this blog post!
Why Remote Field Service Is Popular in 2024?
It is undeniable that the most successful businesses make the most out of their office premises. Therefore, remote field service is gaining popularity continuously. Below are some more reasons why it is becoming popular in 2024:
Increased Demand for Technology
Our lives now revolve around technology. From automated cars to other electronic gadgets, technology is everywhere these days. Likewise, technological solutions known as field service management software allow companies to automate their field force operations. Some common features of field force management are as follows:
- Real-Time Monitoring Software
It is a software that enables businesses to monitor the precise whereabouts of their field employees. The manager can know the accurate location and task status for each employee within the software. What’s more? It also allows the management to check the status of employees’ battery and network status.
- Expense Management Software
An organization must invest in a field service management app as it also helps businesses optimize their expense management process. You can ensure transparency in the entire claim trail by enabling a hierarchy-based approval system. Furthermore, the software supports attachments in different formats which can be used to upload bills and receipts as claim evidence.
- Task Management Software
Task management software is one of the key features of field force management software. This great software solution makes calendar scheduling for field employees transparent and easy. The manager can assign monthly, weekly, and daily tasks based on their location on the software. Additionally, the software provides detailed AI-driven performance reports to ensure transparent employee appraisals.
Data Driven Decision Making
Data analytics is significant for effective field force management. Agreed? Businesses can make well informed decisions by assessing data from field service management systems, collecting customer feedback, and service histories of field executives. Therefore, remote field service is growing because of the following trends in data driven decision-making:
- Predictive Analysis:
It is one of the evolving trends in field force management as it enables businesses to determine equipment failures and schedule maintenance. How? It does it by assessing historical data and current situations. Overall, predictive analysis helps businesses minimize their downtime cost.
- IoT Integration:
Real-time employee monitoring allows the manager to find bottlenecks to resolve them quickly. With an IoT technology used in field service management software, companies can collect real-time data from connected devices and sensors given to field executives. An organization can track performance, determine issues, and trigger service calls automatically.
- Artificial Intelligence and Machine Learning:
Artificial Intelligence and machine learning algorithms are used to process and assess massive data. They are capable of identifying patterns and trends which are difficult to determine by humans. AI in field sales can help businesses in better scheduling, route planning, and allocation of resources.
Improve Experience Of Customer And a Field Force
Field force monitoring software operates through innovative technologies like augmented reality and merged reality. It enables field executives to communicate with each other from a distance. As a result, your field employees can complete their tasks on time and work more efficiently. When a remote workforce management works to their full potential, it will further improve customer satisfaction.
Conclusion
It is now easy to monitor your remote workforce with field service management software. This is the main reason behind the popularity of remote field service in 2024. Though there are many field service monitoring apps, the most preferred one is TrackoField. You can use their software to optimize your end-to-end field force operations. Want to try the software? Book your demo now!
